LTL/FTL Operations Support Specialist

• Monitor shipments and update estimated times of arrival and arrival times in the TMS and customer portals
• Upload and attach proof of delivery documents to the correct shipments
• Monitor and address operational issues during overnight shifts
• Document outstanding concerns and provide clear handoffs to the day team
• Maintain accurate, complete, and up-to-date shipment records across multiple systems
• Help maintain service continuity as shipment volumes increase
• Assist with training a new team member for weekend coverage when needed

• 1–3 years of experience in logistics, freight operations, transportation coordination, or logistics customer service
• Familiarity with a transportation management system (TMS); Sunnybrook experience is an advantage
• Strong written English communication skills
• Ability to navigate multiple systems simultaneously, including TMS platforms, customer portals, and email
• Proficiency in Microsoft Excel and general computer-based administrative tasks
• Proven reliability, punctuality, and attendance, particularly for night or overnight shifts
• Fiber internet recommended at 100/50 Mbps
• Backup internet capable of at least 20 Mbps
• Quiet, conducive home workspace
• Wired Ethernet connection preferred during work hours
• Power backup (UPS) preferred where frequent outages occur

• HMO and healthcare benefits
• Accrued leave credits after the third month of engagement
• Remote work from home
• Structured onboarding and client-specific training
• Collaborative and supportive team environment