Forward Deployed Engineer

• Build and ship integrations between Jeeves and customer ERPs and accounting systems using APIs and webhooks
• Map customer data models to Jeeves and keep them in sync
• Debug integration issues end to end, from API logs to customer month-end reconciliation
• Build reusable integration patterns and internal tools
• Scope and set up multi-entity, multi-currency configurations
• Design stablecoin payment and settlement flows alongside SPEI, PIX, ACH, and SWIFT
• Help customers handle country-specific requirements such as CFDI, NF-e, and DIAN e-invoicing
• Work with Compliance and Risk teams to keep customer setups within regulatory guardrails
• Own technical onboarding for strategic accounts from scoping through go-live and adoption
• Run technical workshops with customer engineering and finance teams, sometimes on-site
• Write implementation plans, set timeline expectations, and flag risks
• Serve as trusted technical point of contact after go-live for escalations and expansion
• Turn repeated customer requests into prioritized Product and Engineering input
• Partner with Sales and Account Management on technical discovery, solution design, and proofs of concept
• Document integration guides, known edge cases, and playbooks

• 4+ years of professional experience in software engineering, solutions engineering, or technical implementation, including at least 2 years in customer-facing technical work
• Strong hands-on coding in at least one of Python, TypeScript/Node, or Go, with production experience building against REST APIs and webhooks
• Solid SQL and data-mapping skills, demonstrated by integrations or data pipelines you've built and supported
• A track record of owning a customer project through to go-live, including managing timelines and stakeholders on the customer side
• Professional fluency in English plus Spanish and/or Portuguese
• Able to travel to customer sites in Latin America as needed
• Preferred: Experience in fintech or payments, especially card issuing, payment rails (SPEI, PIX, ACH, SWIFT), or cross-border money movement
• Preferred: Experience integrating with at least one ERP, accounting, or financial system (for example NetSuite, SAP, Oracle, TOTVS, QuickBooks, or Xero)
• Preferred: A working understanding of how finance teams operate: AP, reconciliation, month-end close, and multi-entity accounting
• Preferred: Hands-on work with stablecoin, on/off-ramp, or digital asset infrastructure
• Preferred: Experience with LatAm e-invoicing and tax systems (CFDI, NF-e, DIAN)
• Preferred: A previous forward deployed, solutions architect, or implementation engineer role at a startup
• Preferred: Experience building internal tooling that shortened implementation time