Warranty Coordinator

• Report to the US Supervisor, Warranty Service
• Input, verify, coordinate, and maintain warranty claim information in a database
• Evaluate warranty claims for accuracy and validity
• Respond promptly and professionally to dealer warranty inquiries via email
• Respond to questions about warranty reconciliations, warranty terms, and basic troubleshooting for component replacement/repairs
• Investigate and resolve claim issues while applying established warranty policies and business practices
• Analyze historical data to identify patterns, support return adequacy, and escalate warranty issues requiring management review
• Enter hard-copy warranty claim information into the Warranty Database
• Perform other duties as assigned

• At least two years’ related experience and/or training in a customer service environment; or equivalent combination of education and experience
• Must have bachelor’s degree
• Excellent English communication skills, verbal and written
• Strong communication experience with international teams, virtual collaboration tools, cross-time-zone collaboration, and communication best practices
• Well-versed with remote working protocols/etiquette
• Ability to use a computer for 8.5 hours per day
• Ability to use MS Office applications: Outlook, MS Teams, Excel, Word, and PowerPoint
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to compose professional correspondence and speak clearly using proper phone etiquette
• Experience with MS Office, Warranty Database, and Navision
• Accurate and fast alphanumeric data-entry skills and 10-key pad proficiency
• Attention to detail
• Minimum 30 Mbps broadband availability from approved national providers such as Jio, Tata, Airtel, or Hathway Fiber
• Access to a quiet, dedicated home office accommodating two monitors and one laptop
• Must ensure safe and secure setup and use of company IT assets
• Salesforce proficiency is preferred
• Basic math skills are preferred

• All necessary equipment, including one/two monitors, one laptop, and supporting accessories, will be provided by the company
• Permanent remote work
• Quiet and dedicated home office setup supported with necessary equipment
• Equal opportunity employment