Product Owner

• Own and prioritize the product backlog for assigned SaaS platform services, including connectivity, authentication and authorization, APIs and integrations, workflow services, and notification systems
• Develop and maintain a comprehensive understanding of assigned products, users, functionality, business processes, technical constraints, company standards, roadmap, and intended future state
• Lead product discovery activities, including customer interviews, Customer Support shadowing, research, and hypothesis validation
• Contribute to product strategy, roadmap development, quarterly planning, and prioritization decisions
• Evaluate incoming requests based on customer value, business impact, product strategy, capabilities, risks, dependencies, planned improvements, and available capacity
• Translate validated product opportunities into requirements, use cases, user stories, acceptance criteria, priorities, and measurable outcomes
• Collaborate with Engineering, Quality Assurance, Customer Support, and other stakeholders throughout product discovery, development, delivery, and continuous improvement
• Define and monitor product KPIs to evaluate usage, adoption, customer behavior, and product outcomes
• Combine quantitative data with customer and stakeholder feedback to identify product gaps, improve adoption, and inform roadmap decisions
• Balance competing stakeholder priorities and make transparent, evidence-based product decisions
• Communicate product priorities, decisions, trade-offs, roadmap changes, results, and rationale to technical and non-technical audiences
• Support product changes through internal education, demonstrations, stakeholder communication, and timely follow-through

• 5+ years of experience in product ownership, product management, or a closely related role, preferably within a SaaS or technology environment
• Proven experience owning the product lifecycle from discovery and roadmap development through backlog prioritization, delivery, launch, measurement, and continuous improvement
• Strong product discovery skills, including customer interviews, market research, competitor analysis, and hypothesis validation
• Ability to translate business objectives and user needs into clear product requirements, use cases, user stories, acceptance criteria, priorities, and measurable outcomes
• Strong analytical and data-driven decision-making skills, including experience defining and tracking product KPIs
• Experience analyzing product adoption, funnels, retention, conversion, churn, or other relevant performance indicators
• Experience with A/B testing, product experimentation, and metrics-based evaluation
• Strong stakeholder-management and risk-management skills with the ability to balance competing priorities across multiple teams
• Excellent written and verbal communication skills with the ability to communicate effectively with technical and non-technical stakeholders
• Advanced English proficiency at C1 level or higher for collaboration with international teams and stakeholders
• Experience using AI tools for research, analysis, prototyping, workflow automation, or other product-management activities
• Experience working within or supporting the Managed Service Provider industry, particularly organizations serving the U.S. market
• Experience working within complex corporate environments and collaborating across multiple teams and stakeholder groups
• Familiarity with product analytics platforms such as Mixpanel or similar tools
• Experience working closely with DevOps, Engineering, SaaS platform, API, integration, or shared-services teams
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or comparable product or Agile certification is desirable

• Competitive salary
• Comprehensive benefits
• Great perks
• Professional and career development
• Professional yet friendly work environment