Customer Manager, Building & Infrastructure

• Lead the Building & Infrastructure business across Eastern India and Bangladesh, covering Projects, Retail, Construction Chemicals, and other strategic growth areas
• Develop and execute growth strategies for designated market segments
• Expand and strengthen retail route-to-market networks of distributors, dealers, retailers, hardware stores, contractors, applicators, and other channel partners
• Build and maintain relationships with developers, architects, consultants, contractors, fabricators, and other decision-makers
• Influence specifications and secure project opportunities
• Identify, qualify, and convert new business opportunities
• Maintain sales pipelines, accurate forecasts, and disciplined opportunity management from inception through closure
• Drive value-based selling, commercial negotiations, pricing strategies, and joint business plans
• Contribute to revenue growth, margin expansion, customer retention, and channel excellence
• Collaborate with Marketing, Product Management, Technical Service, Supply Chain, and Customer Service teams
• Provide market intelligence, competitive insights, business updates, and growth recommendations to senior stakeholders
• Develop customer relationships, strengthen channel networks, support project opportunities, and identify new business growth areas

• Bachelor's degree in Engineering, Science, Architecture, Business, or a related field from a recognized institution
• MBA or Master's degree in Business Administration, Marketing, Engineering, or a related discipline preferred
• 10–12 years of experience in sales, business development, account management, project sales, channel development, market development, or related commercial roles
• Proven experience serving customers in Building & Infrastructure, Construction Chemicals, Building Materials, Architectural Solutions, or related industries
• Demonstrated success developing and growing markets through distributors, dealers, retailers, hardware stores, contractors, applicators, and similar channel partners across geographically diverse regions
• Experience managing strategic accounts, major projects, and specification-driven opportunities while influencing purchasing decision stakeholders
• Proven track record of independently developing markets, converting opportunities into sustainable business growth, and presenting strategies and recommendations to senior leadership
• Willingness and ability to travel extensively across Eastern India and Bangladesh
• Market development and growth strategy
• Channel and retail development, including distributor management, dealer expansion, outlet penetration, and demand generation
• Strategic account and project management, including stakeholder mapping, specification influence, and opportunity conversion
• Value-based selling and commercial negotiations
• Business planning and commercial analytics, including sales forecasting, pipeline management, performance tracking, and corrective action planning
• Strong executive communication and stakeholder management skills

• Equitable and market-competitive base pay and bonus opportunity, along with locally relevant incentives
• Benefits and programs supporting physical, mental, financial, and social well-being
• Competitive retirement program, potentially including company-provided benefits, savings opportunities, financial planning, and educational resources
• Employee stock purchase programs (availability varies depending on location)
• Robust medical and life insurance packages
• Travel insurance (available in certain countries/locations)
• Training and mentoring opportunities
• Work experiences, community involvement, and team building
• Role-based workplace flexibility
• Competitive yearly vacation allowance
• Paid time off for new parents, including adoptive and foster parents
• Paid time off to care for sick or injured family members
• Paid time off for volunteering and Employee Resource Group participation
• Wellbeing Portal
• On-site fitness facilities (availability varies depending on location)
• Employee discounts for online shopping, cinema tickets, gym memberships, and more
• Transportation allowance (availability varies depending on location)
• Meal subsidies/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives such as bike-to-work programs (availability varies depending on location)