Junior Technical Support Analyst, OMIE ERP

• Provide customer support via chat or phone to answer Omie customer questions;
• Remotely access customers’ computers to provide assistance;
• Create step-by-step system procedures using images, text, or videos;
• Escalate system issues and seemingly unresolved problems to the Product Specialists team;
• Redirect chats or calls to other departments when necessary;
• Handle inquiries regarding rejected invoices via chat and phone.

• Currently pursuing a college or university degree preferred;
• Knowledge of the Omie system preferred;
• Proficiency in Microsoft Office preferred;
• Two years of experience as an intern or assistant.

• Dental Plan | Amil Dental
• Health Plan | Bradesco Saúde
• Mental Health Platform
• Telemedicine Platform
• Life Insurance | Prudential
• Pharmacy Benefit
• Gym Allowance
• Birthday Day Off
• Flexible Meal Voucher
• Home Office Allowance
• Childcare Assistance
• Transportation Voucher and Company Shuttle
• Discount Platform (Allya, SwileShop, and Dell)
• Educational Benefits
• Travel Benefits
• Pet Health Plan
• SESC Benefits
• Profit-Sharing Program (PPRL)