Bilingual Employee Service Center Specialist

• Engage with current and past employees through email, live chat/intranet, and phone channels
• Resolve low- to moderate-complexity HR inquiries accurately and consistently
• Serve as the first point of contact for employment-related questions
• Assist employees with Employee or Manager Self-Service HR transactions
• Communicate and educate callers about HR policies and procedures, including payroll, compliance, onboarding, benefits, compensation, and timekeeping
• Collect relevant information and escalate issues beyond the role’s expertise
• Navigate multiple web-based systems
• Maintain confidentiality, employee data security, and accurate data entry
• Meet client and Compass productivity, performance, schedule-adherence, and channel-availability expectations
• Build knowledge of common questions, procedures, and resolutions
• Collaborate with team members, provide answers, and share customer insights and trends
• Perform other duties assigned by Compass or the client

• High school diploma required
• 1–3 years of contact center or administrative HR experience preferred
• Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries preferred
• Experience navigating multiple web-based systems at once, with accurate data entry
• Strong written and typing skills
• Verbal and written proficiency in English and Spanish; proficiency will be assessed during screening
• Ability to learn and retain a wide range of information
• Self-reliant with an information-seeker mindset
• Strong problem-solving ability and good judgment
• Licensed Windows computer with a serial number; customized, jailbroken, or homemade devices not accepted
• Strong wired internet connection with minimum 80 Mbps download and upload speeds
• Windows computer with working webcam
• Working headset with microphone; speakers are not permitted while on calls
• Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer
• Memory: minimum 16 GB for Windows or 8 GB for MacBooks
• Windows 11, 32-bit or 64-bit operating system
• Ability to install required third-party screen-capture software and components
• DUO Mobile installed on a mobile phone for multi-factor authentication
• Reliable high-speed internet connection
• Separate room free from noise and distractions preferred
• Backup power source required
• Ability to see, talk, and hear; operate a computer/laptop and headset; and work seated or standing at a computer for prolonged periods
• Must respond in English; initial interviews will be in English

• A fully remote work environment
• Competitive wages
• Comprehensive training on products and services
• Career development opportunities, including internal promotions
• Positive and growing work culture that values diversity and inclusivity