IT Technician – Entry Level

• Provide technical support and superior customer service to end-users across the US via phone, email, and remote access
• Communicate directly with end-users across the USA
• Configure and manage workstations, tablets, printers, scanners, and other end-user devices
• Set up and configure email clients, shared files and folders, domain accounts, software installations, and updates
• Troubleshoot desktop, peripheral, virtual workstation, and server-related issues
• Collaborate with the team to resolve complex or client-wide issues
• Document processes, reported issues, and solutions
• Participate in client-focused projects and onboardings as experience develops

• Fluent written and spoken English
• Essential knowledge of MS Windows OS and MS Office 365
• Basic understanding of computer networks
• Ability to work from 3 PM to 11 PM
• Troubleshooting experience and interest in solving technical issues
• Excellent communication skills
• Team-player attitude
• Attention to detail
• Eagerness to develop technical knowledge
• Quick learner, comfortable in a dynamic IT environment
• IT support and/or customer support experience is a bonus
• Submit a CV in PDF, cover letter, and answers to 5 open-ended questions
• Applications and all submitted materials must be fully in English

• Training and guidance through a dedicated program on Windows and Networking basics
• Clear career path and opportunities for internal promotion
• Technical certifications through CompTIA, Microsoft, and Cisco
• Workplace flexibility with modern office or remote-work equipment
• Summer Bonus
• Winter Holiday Bonus
• Performance Bonuses
• Loyalty Bonus Program after two-year anniversary
• 27 PTO days
• Growing PTO with tenure
• Free annual health check-ups
• Multisport card, 50% covered
• Financial bonuses for personal milestones
• Friendly and supportive atmosphere with fun events and hangouts
• Paw-friendly office