Virtual Medical Records Coordinator – Cardiology

• Submit outbound records requests to hospitals, imaging centers, and specialist offices
• Track pending requests, conduct follow-up, and resolve missing documentation
• Upload, index, and categorize incoming medical records into the correct Epic patient chart
• Verify patient demographics, route records to attending cardiologists, and eliminate duplicate entries
• Organize and file cardiology records including consult notes, discharge summaries, EKGs, echocardiograms, stress tests, Holter/event monitor logs, cardiac catheterization reports, and labs
• Manage the complete medical-records lifecycle: request, track, follow up, receive, verify, file, and complete
• Identify, categorize, and archive cardiology reports including ECGs, echocardiograms, cardiac CT/MRI, angiograms, and device checks
• Process incoming and outgoing records requests and verify signed HIPAA release authorizations
• Document released items and escalate legal subpoenas or unusual requests according to protocol
• Communicate by phone and email with outside hospital HIM departments, imaging facilities, testing labs, and clinics
• Utilize Epic work queues, internal notes, document categorization modules, and routing tools to maintain clean chart records

• Minimum 2+ years of direct experience supporting a U.S.-based medical practice or outpatient clinic
• Proven experience requesting, tracking, retrieving, and filing medical records within an EMR system
• Comprehensive understanding of HIPAA privacy rules, Release of Information guidelines, and patient consent requirements
• Demonstrated ability to independently track high-volume open requests through completion with meticulous follow-up habits
• Excellent written and spoken English for professional phone calls and email communications with hospital health information management (HIM) departments
• Quiet, private, HIPAA-compliant home office equipped with a reliable computer (PC/Mac), high-speed internet, backup power/internet, and a clear headset
• Recent hands-on experience navigating Epic EHR (chart navigation, document upload/indexing, work queues, routing) strongly preferred
• Prior experience in Cardiology or high-volume specialty practice workflows strongly preferred
• Previous experience working within hospital records departments, HIM units, or dedicated ROI teams strongly preferred