Customer Success Engineer

• Lead end-to-end customer onboardings from sales handoff through project close
• Coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews
• Build and maintain customer success plans documenting objectives, KPIs, adoption milestones, and forward plans
• Translate platform adoption into business outcomes such as cost efficiency, engineering velocity, risk reduction, and platform ROI
• Own customer relationship cadence through regular check-ins, Quarterly Business Reviews, and Executive Business Reviews
• Hold technical conversations with platform engineers, DevOps leads, and architects
• Assist customers with technical challenges and design optimal deployment architectures
• Own the renewal motion beginning 90+ days before renewal
• Identify expansion triggers including new use cases, AI/GPU workloads, additional Tenant Clusters, and tier upgrades
• Work with the Account Executive and Solutions Engineer to convert expansion opportunities into customer growth
• Represent customer feature requests, escalate blockers, and provide feedback to Product and Engineering

• Experience in a technical post-sales role such as customer success, technical account management, or professional services
• Track record of driving adoption and measurable business outcomes across a portfolio of technical customers
• Hands-on familiarity with Kubernetes and cloud-native technologies
• Ability to discuss architecture, RBAC, Tenant Isolation patterns, and cloud infrastructure
• Ability to run executive business reviews and troubleshoot onboarding questions with platform engineers
• Structured and proactive approach using success plans, adoption milestones, and renewal timelines
• Understanding of renewal and expansion drivers in a SaaS or platform business
• Kubernetes certification such as CKA or CKAD, or equivalent demonstrated technical depth in cloud-native infrastructure
• Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms at scale
• Experience working with regulated industries
• Contributions to the Kubernetes or open-source ecosystem
• Experience at a Series B-D startup
• Ability to work remotely in Australia

• Equity
• Commission
• Health, dental, vision, and life insurance for you and eligible dependents
• Flexible working schedule
• Workplace flexibility
• Remote-first culture