Onboarding Manager

• Guide new partner businesses through the onboarding process
• Set up partners’ systems and train them remotely via video
• Support partners throughout and after the transition on an ongoing basis
• Answer questions patiently and clearly
• Guide change processes and help overcome resistance to new ways of working
• Ensure partners actively use the software and become more successful as a result
• Provide long-term support to up to 100 small and medium-sized partner businesses
• Identify additional value opportunities, such as professional websites or online marketing, and raise them without applying sales pressure
• Achieve results through successful launches, high software adoption, satisfied businesses, and appropriate upsells
• Attend the leading annual industry trade show in Augsburg

• A genuine service mindset and willingness to go the extra mile
• Genuine interest in people and a natural rapport with hands-on professionals
• Sensitivity and tact when managing change processes and resistance
• Patience and the ability to explain complex matters simply
• Independent, structured, and reliable working style
• Schedule flexibility, including early-morning or late appointments
• Excellent German language skills
• Willingness to learn about the arboriculture industry and its technical terminology
• Willingness to travel to the annual leading industry trade show in Augsburg
• CV and a mandatory video of no more than 5 minutes; Loom or unlisted YouTube link
• Professional experience is not required

• Success bonus for partners who successfully launch and remain active with your support
• Upsell commission
• Target compensation of approximately €70,000
• Work remotely from anywhere in Germany
• Flexible working hours
• AI support for routine tasks
• No micromanagement; clear goals and freedom to choose your own approach
• On-site practical day at a partner business