Medical Information Officer

• Respond to first-line medical, pharmaceutical, and consumer information requests across all reception media
• Detect vigilance cases and transfer them to the second line or document them as required by the client
• Record cases on paper and/or computer in French and Dutch
• Restore managed calls in the ad hoc tool
• Draft written responses to healthcare professionals under the supervision of a medical information pharmacist
• Carry out quality control of telephone call reports according to the current decision tree
• Receive, file, and acknowledge documents sent by client laboratories
• Maintain IT sub-units up to date
• Report files to client laboratories when necessary
• Participate in telephone permanence
• Participate in drafting procedures, operating methods, and agreements related to the activity

• Diploma in Sciences / Degree / Master 1 or 2
• French and Dutch fluency
• Excel / Word proficiency
• Similar experience preferred
• Experience responding to medical, pharmaceutical, or consumer information requests
• Experience detecting and documenting vigilance cases after adequate training
• Ability to record and handle cases in French and Dutch
• Ability to participate in telephone permanence according to determined days and hours

• 12-month contract
• Remote work
• Opportunity to join a global, innovative team shaping the future of life sciences
• Career growth opportunity
• Purpose-driven work
• Collaboration with teams operating across the world