Medical Scribes Team Lead

• Plan daily workflow and assignments
• Monitor productivity and 40-chart target
• Manage coverage, pending tasks, and workload
• Audit scribe documentation for accuracy and completeness
• Track quality trends and provide weekly reports
• Conduct coaching and performance reviews
• Create improvement plans and apply feedback
• Prepare weekly production and issue reports
• Provide leadership updates
• Train and onboard new scribes
• Provide ongoing support, feedback, and escalation
• Convert transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
• Type out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
• Collaborate with team members and other departments to improve overall customer experience

• Must be a graduate of any medical course
• With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account
• Must have 2 years of Medical Scribes experience (Live Scribing)
• With experience in ECW
• Averaging 50-60 WPM
• Excellent verbal and written English skills
• Amenable working night shift

• Competitive salary and benefits
• Health Insurance with free dependents
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills
• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives