Working Student – Customer Success, Support & Growth

• Handle customer inquiries and ensure fast, friendly, and reliable communication
• Independently resolve recurring questions about product usage, configuration, and processes
• Coordinate outstanding customer requests with relevant internal teams
• Support the management of small and medium-sized existing customers
• Monitor usage, customer feedback, and other signals to identify risks or support needs at an early stage
• Identify additional use cases, user groups, locations, and other growth opportunities among existing customers
• Document and systematically analyze recurring customer questions and feedback
• Further develop scalable Customer Success processes through content, templates, workflows, and standardized customer communications
• Support the Customer Success Manager with operational tasks for strategic enterprise customers, including preparing customer meetings, analyses, documentation, and following up on outstanding topics

• You are currently enrolled at a university or college.
• You enjoy communicating with people and helping customers.
• You work in a structured, reliable, and independent manner.
• You can quickly familiarize yourself with new topics, processes, and tools.
• You have a good sense of when a customer inquiry indicates a larger problem, additional need, or growth opportunity.
• You can keep track of multiple open topics at the same time.
• You communicate clearly and professionally in German.
• You are eager to take on responsibility, contribute your ideas, and think proactively.
• You should be able to distribute your working hours regularly across at least four days per week.
• Experience in Customer Success, Customer Support, SaaS, or a B2B environment is a plus, but not required.

• Attractive compensation (market-rate salary)
• Flexible working options: remote, hybrid, or from our office in Berlin-Kreuzberg
• Vacation: 20 days per year
• Genuine responsibility and room to shape your work
• Flat hierarchies and fast decision-making
• Meaningful work with impact: help ensure that thousands of people are better protected in their everyday working lives
• Tax-free benefits through vouchers
• Team events, including our annual company retreat and Christmas party
• Open and authentic company culture shaped by trust, respect, and teamwork
• Regular feedback discussions to support your professional development