Senior Payroll Administrator

• Act as the focal point for a varied portfolio of payroll clients with minimal supervision
• Process and review end-to-end Irish payrolls of varying headcount and complexity within agreed timelines
• Host and chair regular client governance calls to track progress, review performance and identify improvement opportunities
• Keep payroll manuals relevant and updated to reflect current processes and legislation
• Prepare payroll calendars and checklists, ensuring checking sheets are completed for every payroll
• Answer and resolve complex queries from clients, partners and colleagues
• Prepare and upload ROS submissions and handle clients’ Revenue queries
• Prepare and upload MFF submissions to NAERSA and respond to client queries on auto-enrollment matters
• Deliver excellent customer service and resolve issues directly or through appropriate escalation channels
• Keep customers fully updated on service management
• Communicate service-delivery risks promptly and realistically to clients and managers
• Develop solutions or mitigations for service-delivery risks
• Communicate positive and difficult conversations honestly and authentically
• Support colleagues with technical and legislative knowledge to ensure consistent customer-service delivery

• IPASS certified with at least 5 years of proven experience in Irish payroll processing, ideally in a busy bureau environment
• Experience with Megapay is an asset
• Ability to work under pressure and coordinate multiple payrolls
• Exceptional attention to detail and commitment to accuracy and quality
• Ability to identify errors and follow them through to resolution
• Great customer service skills and ability to build solid working relationships with clients
• Ability to take ownership of challenging tasks
• Action-oriented and willing to step up under pressure
• Good knowledge of databases, systems and software packages, especially Microsoft Excel