Trainer

• Serve as the pedagogical and platform expert within the Professional Services team
• Empower clients to build Collaborative Learning organizations by mastering the platform and methodology
• Own the One-to-Many offer, including Engagement Academy and Stadium webinars
• Deliver content and develop a scalable learning ecosystem for client onboarding and engagement
• Work with Customer Success and Product teams to align training with client needs and friction points
• Master the platform's core user experience and Collaborative Learning methodology
• Host Stadium webinars and incorporate peer feedback
• Update Engagement Academy content for product releases
• Define quarterly priorities with a coach in relation to the Support & Services roadmap
• Contribute best practices to the Confluence knowledge base
• Lead improvements to the One-to-Many strategy, including webinar formats, Academy gamification, or localized content
• Participate in Product discovery meetings and share client adoption insights
• Analyze Academy completion rates and Stadium satisfaction scores
• Build processes and maintain Confluence documentation
• Onboard and mentor new Trainers
• Own a recurring team pillar and develop advanced toolkits and training paths

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
• Excellent writing skills in different styles and tones
• Impeccable spelling and grammar in German, English, and French
• Recognized listening and teaching skills
• Clear and concise written and oral communication
• Proactive, results-oriented working style
• Enthusiasm for the company's working environment
• Past experience in the learning industry is a plus

• Compensation package includes base salary, a variable component and equity
• Work From Home perks
• 1 month parental leave for the second parent
• Flexible hours
• Total work from home possible anywhere in Germany
• Employee Resource Groups covering Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
• Corporate Social Responsibility initiatives
• Convexity Culture and framework for making an impact