Customer Success Tax Expert – Accounting, Tax

• Conduct demo calls and actively listen to understand customer needs in the e-commerce and SaaS sectors
• Develop suitable solutions for customers
• Independently manage support tickets
• Find fast, customer-focused solutions
• Work closely with the Onboarding and Automation teams to ensure customer satisfaction
• Further develop existing solutions
• Create blog articles, templates, and help pages
• Support the implementation of the AI and content strategy

• Experience in financial accounting or a solid understanding of tax-related processes
• Experience in direct customer interaction, ideally in a SaaS environment
• Strong ability to identify and understand customer needs
• Ability to define, track, and achieve realistic goals and KPIs
• Excellent written and spoken German and English
• Proficiency with Zendesk, Confluence, Slack, Google Workspace, or similar tools

• Comprehensive onboarding program
• Dedicated mentoring
• Ongoing professional development opportunities
• Regular development discussions
• Annual professional development budget
• Open company culture with flat hierarchies
• No dress code
• Team dinners
• Sports activities
• After-work drinks
• Regular company offsites
• Remote-first work environment or office located directly at Ostbahnhof
• Flexible organization of working hours and workplace
• Attractive compensation package
• 30 days of annual leave