Bilingual Front Desk Specialist – Physical Therapy

• Schedule, reschedule, cancel, and confirm patient appointments
• Actively manage provider schedules and fill open slots
• Follow up with patients and maintain meticulous notes within Conexem
• Manage incoming and outgoing patient calls via RingCentral
• Take messages, route and transfer calls accurately, and document communications
• Escalate clinical inquiries following established protocols
• Assist with patient intake and demographics
• Perform EHR data entry and records management
• Handle referrals
• Support telehealth workflows, including patient preparation, access guidance, and basic technical troubleshooting
• Provide high-quality patient support across administrative and telehealth workflows

• 2+ years of U.S. medical practice experience (scheduling, medical receptionist, or front-desk administrative roles)
• Hands-on experience using RingCentral for inbound/outbound call handling and transfers; must be verified during screening
• Proven experience with EHR systems
• Working knowledge of HIPAA regulations
• Experience with Conexem is a strong plus
• Excellent English verbal and written communication skills
• Professional phone demeanor
• High attention to detail
• Comfort operating within a structured enterprise setting
• Full-time contractor availability, 40 hours per week
• Availability Monday through Friday, 8:00 a.m.–5:00 p.m. PST