Network Operations Manager

• Manage the operation and support of LAN, WAN, WLAN, and SD-WAN networks.
• Administer and monitor Aruba environments, including switches, access points, and Aruba Central.
• Lead technical teams, assigning activities and tracking performance and deliverables.
• Monitor key performance indicators, SLAs, incidents, and environment availability.
• Resolve critical issues and conduct root cause analysis.
• Coordinate projects involving the deployment, expansion, upgrade, and improvement of network infrastructure.
• Ensure documentation, standardization, and the implementation of security best practices.
• Manage vendors, partners, and contracts related to infrastructure.
• Collaborate with Information Security, Projects, Support, Sales, and other IT teams.
• Identify opportunities for improvement, automation, and technological advancement across network environments.

• Completed or ongoing higher education in Software Engineering, Computer Science, or a related field.
• Experience managing network infrastructure and operations.
• Experience with Aruba Networks, including Aruba Central, switches, and wireless solutions.
• Knowledge of ITIL and IT service management best practices.
• Technical English proficiency for reading documentation and interacting with manufacturers.