Healthcare Virtual Assistant

• Answer incoming patient phone calls and provide professional, friendly support
• Schedule and coordinate patient appointments
• Follow up with patients as required
• Manage and follow up on billing claims
• Assist with insurance claim denials and rejections
• Complete and manage prior authorizations
• Document patient communications accurately within the EHR
• Maintain organised and up-to-date patient records
• Support the practice with general healthcare administration
• Communicate professionally with patients and other members of the healthcare team
• Use RingCentral for phone/VOIP communications
• Work within the practice's EHR system and learn Eikonotes

• Previous experience working in a healthcare or medical environment
• Experience working with an EHR/EMR system
• Strong understanding of healthcare administration
• Experience completing prior authorizations — this is an important requirement
• Experience dealing with insurance claims, denials, and rejections
• Excellent written and verbal English communication skills
• Strong organisational and time-management skills
• Ability to handle confidential patient information professionally
• Comfortable working independently and managing multiple priorities
• Reliable internet connection and a professional remote working environment
• Spanish-speaking ability would be a plus, but is not essential
• Experience working within a mental health or therapy practice
• Previous experience with Eikonotes
• Experience with RingCentral

• 100% remote
• $50 birthday bonus
• $200 testimonial bonus
• No tracker