Patient Engagement Lead – Global Clinical Trial Recruitment and Retention

• Lead discussions and collaborate with study-specific functional area leads and solution partners to identify issues affecting successful patient enrollment
• Compile and interpret data to support sound business decisions and document agreed solutions
• Apply knowledge of healthcare landscapes, patient recruitment solutions, and global patient recruitment strategies
• Support mitigation strategy development
• Lead development, preparation, approval, and distribution of integrated recruitment and retention tactics from sponsor contracting through closure
• Define and lead community outreach activities, including advocacy group liaison and local chapter events
• Orchestrate integrated solution partner operations, meetings, progress reporting, risk mitigation, gap identification, and efficiency implementation
• Serve as quality-control gatekeeper for assigned studies
• Develop or review Participant Engagement Plans and oversee periodic updates
• Oversee translation, printing, distribution, inventory management, and destruction of patient recruitment and retention materials
• Lead discussions with sponsors and internal teams about solution performance and enrollment adaptations
• Support department resourcing by floating studies as needed
• Act as the main point of contact for R&R Operations Project Managers and provide client updates and fiscal information
• Manage projects within contracted budgets and timelines and support change orders
• Identify, qualify, contract, and manage appropriate solution partners and resolve vendor issues
• Ensure deliverables meet customer expectations through projections, reports, updates, risk assessment, mitigation, and scope-change documentation
• Lead conversations about new enrollment strategies
• Contribute to business development opportunities
• Mentor junior staff and/or provide project management oversight
• Lead or participate in change initiatives across the Inclusion & Access Department

• BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
• Strong presentation skills, interpersonal skills, and a team-oriented approach
• Excellent verbal, written, communication, and time management skills
• Ability to multitask under tight deadlines on several projects with specific and unique requirements
• Attention to detail and high-quality work
• Ability to be flexible, adapt to change, and work independently and as part of a team in a matrix environment
• Equivalent experience, skills, and/or education will also be considered

• Career development and progression
• Supportive and engaged line management
• Technical and therapeutic area training
• Peer recognition
• Total rewards program
• Inclusive culture
• Reasonable accommodations, when appropriate, under the Americans with Disabilities Act