Customer Success Specialist

• Develop strong customer relationships based on quality, reliability, trust, and a customer-first attitude
• Learn systems end-to-end to support customers with issues and product requirements
• Deploy technical projects and execute project deliverables independently and collaboratively
• Provide Tier 1 Customer Support for system issues
• Submit and track tickets using Salesforce CRM
• Execute daily customer support operations, including responding to questions and following up on reported issues
• Support clients throughout the onboarding process
• Build and maintain strong client relationships
• Perform hardware and software troubleshooting
• Create internal and client-facing onboarding and support materials
• Develop and apply testing processes for new and existing products to meet client needs

• At least 2 years of experience in a technical or support-related role
• Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related field
• Fluent English speaker and writer
• Strong knowledge in IoT
• Strong Customer Service skills
• Systematic and methodical approach to troubleshooting issues
• Experience using Salesforce, Chorus, Fullstory, Outreach, and Jira is an asset

• Work from home
• Monday to Friday schedule
• Following Philippine Holidays