Product Support Engineer

• Investigate product, integration, and configuration issues
• Reproduce problems, test hypotheses, and identify likely causes
• Develop practical knowledge of APIs, HTTP requests, browser behavior, authentication, cloud integrations, and connected systems
• Communicate clearly with customers throughout investigations and explain next steps
• Collect evidence, isolate issues, and create precise escalations for Product and Engineering
• Distinguish product defects, configuration problems, integration failures, and expected behavior
• Identify recurring patterns and improve documentation, troubleshooting playbooks, product feedback, and processes
• Learn how businesses implement SOC 2, ISO 27001, GDPR, and HIPAA and how Sprinto connects with cloud infrastructure, identity systems, and business applications
• Collaborate with Product, Engineering, Customer Success, and Compliance teams

• Recent engineering graduate or up to one year of relevant experience
• Working understanding of APIs, HTTP, client-server architecture, and databases
• Ability to understand how products and systems work
• Ability to approach unfamiliar problems by breaking them down and testing possibilities
• Ability to explain technical problems clearly to technical and non-technical audiences
• Comfortable asking questions, researching independently, and learning from incomplete information
• Ownership of issues through resolution
• Customer-focused mindset
• Clear written communication and effectiveness in a remote environment
• Receptive to feedback and able to demonstrate learning
• Prior Product Support experience is not required

• 100% remote work
• Generous annual co-working allowance
• USD 1,000 annual learning and professional development budget
• Unlimited leave
• Health insurance coverage up to INR 10 lakh for the employee and family
• Accident protection of an additional INR 10 lakh
• Life insurance worth 3x annual salary
• INR 35,000 workspace setup contribution