Customer Solutions Engineer

• Provide technical support for pre- and post-sales activities of Telesat’s product lines
• Provide technical consultation to Global Sales groups
• Develop solutions for customer communication needs using Telesat’s Lightspeed constellation
• Gather customer requirements
• Design cost-effective Lightspeed satellite and terrestrial communication link solutions
• Specify space and ground segment components
• Present solutions and proposals to customers
• Perform technology recommendations, modeling, simulations, testing, and evaluation demonstrations
• Design, estimate cost, and propose Lightspeed communications solutions
• Validate requirements and technical details with sales teams and customer engineering contacts
• Lead and participate in customer meetings
• Identify new solutions and revenue opportunities within the Lightspeed product portfolio
• Plan customer upgrades, review network performance, and resolve service issues
• Collaborate with Marketing and Product teams to identify network capacity
• Support projects from design through implementation
• Maintain databases and engineering information management systems
• Participate in trade shows, customer events, and technical demonstrations

• Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required
• 10+ years of relevant experience in systems engineering or connectivity solutions
• Experience with satellite communications, RF link analysis, and RF hardware preferred
• Fluent English required
• A second language highly desirable (written and/or spoken)
• Ability and willingness to travel to attend customer meetings and events across the region
• Industry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT preferable
• Experience and understanding of computer hardware, software, and operating systems
• Working knowledge of MEF 3.0 standards and implementations
• Working knowledge of OSI Layer 1, OSI Layer 2 & 3, protocol acceleration, web caching, traffic management, firewalls, VPN, security hardware/software, 3G/4G/5G cellular networking, and network management platforms
• Applicants must be currently located in and legally authorized to work in Australia

• Full-time employment with benefits
• Equal opportunity employer
• Interview accommodations provided as needed
• Confidential handling of accommodation information
• Remote work in Australia