Senior Case Manager

• Contact clients within 24 hours of receiving their case and introduce themselves
• Present initial settlement offers within 48 hours of receipt
• Educate clients about further medical treatments and the necessity of filing lawsuits
• Return client calls and voicemails the same day
• Maintain bi-weekly communication with clients and provide case-status updates
• Inform clients of settlements and explain the reductions process
• Follow up with insurance companies after settlement demands and continue until responses are received
• Communicate settlement offers and counteroffers under attorney supervision
• Conduct settlement negotiations under attorney supervision
• Confirm UM, PIP, and BI coverage information
• Follow up on declaration pages and UM rejection forms
• Send UM subrogation waivers and confirm waivers
• Schedule mediations and prepare mediation, global settlement, and settlement conference summaries
• Maintain accurate case notes and records in Litify
• Keep client files, negotiation links, resolution links, expenses, and related case links updated
• Save documents and photos in appropriate folders
• Pay outstanding invoices and track expenses
• Review settlement offers and revise surgical case reviews
• Conduct weekly case audits and discharge cases as needed
• Draft and file lawsuits, and dismiss lawsuits, on behalf of the attorney when applicable
• Obtain provider estimates and health insurance liens before closing cases
• Check provider balances and obtain authority before settling hospital cases
• Address client concerns and inquiries promptly and professionally
• Manage an average caseload of 80–120 personal injury cases
• Meet monthly treatment and settlement performance targets
• Attend required in-person training, including occasional weekend sessions

• Fluent in English and Spanish
• Proficiency in Litify software and Microsoft Office Suite
• Expert knowledge and understanding of the complete Bodily Injury Claims process
• Prior case-management/personal-injury experience preferred
• Strong organizational and leadership skills
• Excellent written, verbal, communication, and interpersonal skills
• Reliable and consistently punctual
• Ability to work well in a team environment
• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift 15 pounds at times
• Ability to access and navigate each department at the organization’s facilities
• Manage an average caseload of 80–120 Personal Injury cases
• Achieve a minimum settlements target per month
• Complete at least 3 surgeries, 5 rhizotomies, and 5 injections per month for additional treatments
• Review settlement offers, additional demands, and surgery reviews within 48 hours of receipt
• Attend additional in-person training, occasionally scheduled on weekends
• Supply own equipment, software, internet connection, and workspace
• Computer meeting specified Windows 11 or macOS 14 hardware requirements
• Internet connection of at least 30 Mbps download and 15 Mbps upload, with latency under 100 ms
• Private, password-protected network; public Wi-Fi is not permitted
• USB noise-cancelling headset and webcam
• Full-disk encryption, automatic security updates, screen lock, endpoint protection, and secure data storage

• Remote work in Argentina
• Independent contractor engagement
• Flexible remote workspace arrangement
• Employees can work remotely