AI Product Builder – Client Delivery

• Own a major sports client's product rollout and AI-enabled services
• Configure, onboard, test and roll out client products and integrations from brief to live
• Continue owning and improving client products after launch
• Build and run AI-powered automations, tools and workflows
• Monitor AI services, validate inputs and outputs, and identify issues before clients do
• Reproduce issues by checking configuration, data and expected behaviour
• Provide Engineering with clear, actionable problems
• Decide product-area fixes and work directly with engineers to ship them
• Communicate progress and constraints clearly to the client
• Turn client learnings into changes for Product and Engineering
• Direct one or two junior teammates
• Create tools and automation to improve future delivery cycles

• Experience building something with AI that is in real use, such as an automation, agentic step in a pipeline, or tool people rely on; not chatbot use
• Experience taking a client-facing product or integration from brief to live and running it after launch
• Technical background in support, integrations, QA, development or similar
• Comfortable with APIs, SDKs, configuration and data without needing to be an engineer
• Experience working where the process did not exist yet, such as a startup, scale-up, fast-moving agency, or own venture
• Ability to make good calls with incomplete information and make progress independently
• Clear and direct communication with clients and technical teams
• Nice to have: background in sport, media, live events or ad-tech
• Nice to have: experience with SaaS or developer-facing products, including SDKs, CMS and analytics
• Legal right to work in South Africa without restrictions or right to work through a visa

• 33 Days Paid Leave and Benefits
• Fully remote working anywhere in South Africa
• Working with the latest hardware, tech stack and tools
• Paid take-home task based on a real delivery and AI-operations problem