Senior Technical Instructional Designer

• Design and develop on-demand, video-based, instructor-led, virtual instructor-led, and blended learning courses and programs for CSG Forte software solution offerings and applications
• Review technical documentation and existing course materials, and interview SMEs to develop instructional materials
• Collaborate with end users to define business procedures and establish content and documentation
• Collaborate with Subject Matter Experts to collect and interpret information
• Utilize and update training materials using CSG Quality and Document Control requirements
• Deliver train-the-trainer programs for CSG Forte staff and job-specific trainers
• Develop positive relationships with stakeholders and team members
• Develop CSG Forte product knowledge and network with key contacts to gather feedback on product enhancements and learning content
• Design, develop, and deliver web content, user guides, and end-user training materials
• Deliver blended learning solutions, including web-based and instructor-led training
• Maintain documentation accuracy

• Bachelor's degree or equivalent experience
• 3-5 years of related experience developing on-demand, instructor-led, virtual instructor-led, and blended learning courses and large-scale education programs
• 3-5 years of related experience using the ADDIE/SAM/instructional design methodologies
• Ability to apply current tools and technologies for cost-effective, convenient, flexible, and accessible education
• Proficiency in eLearning authoring tools such as Articulate 360 or Adobe Captivate
• Proficiency in video development and editing tools such as Adobe Premiere or Camtasia
• Excellent written and verbal communication skills
• Expert technical writing/editing skills
• Ability to distill complex information into clear, concise text
• Ability to apply professional concepts to resolve issues
• Excellent organizational skills, including the ability to consistently adhere to multiple deadlines and frequently changing workloads
• Ability to work independently, delivering accurate documentation under deadline pressure
• Ability to work effectively in a team environment
• Proficiency with Microsoft Office applications
• Ability to read, write, speak, and understand English in a business environment

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off