Senior Account Manager

• Manage a portfolio of client accounts
• Cooperate with the largest brands from the market in Spain
• Meet clients face-to-face regularly to ensure premium customer service
• Create campaign strategies across various industries based on data analysis, creativity, and client needs
• Monitor campaign management goals, including campaign margin and scale
• Respond to customer requests and inquiries professionally and promptly
• Report campaign status for major clients and provide improvement ideas to the direct manager regarding cross-sell and upsell
• Manage customer success and long-term relationships
• Provide information about company services and products
• Assist customers with launching advertising campaigns
• Obtain, review, and process orders; ensure timely payments for services
• Work closely with the sales team and technical account management team

• Experience (5+ years) in digital advertising in client facing roles
• Preferably experience working in AdTech, advertiser or agency (online area), both on performance and awareness campaigns
• Strong commercial acumen
• Interest in digital marketing/e-commerce
• Working experience with MS Office and Google Workspace
• Knowledge of customer support tools and processes
• Ability to identify and understand customer needs and requirements
• Excellent analytical and problem-solving skills
• Well-developed verbal and written communication skills
• Multi-tasking, high level of energy, resourcefulness
• High level of motivation and willingness to learn
• Positive, can-do attitude
• Proficiency in Spanish and advanced command of English (C1 level)

• Competitive salary plus bonus scheme and personal development budgets
• Flexible working arrangements ensuring a real work-life balance
• Meal vouchers with a daily allowance
• Option to work from a co-working space in Madrid or Barcelona at any time
• An amazing onboarding process
• Numerous opportunities to build your own path of self-development
• Unique learning opportunities from commercial and HQ business support teams
• Team building events and trips away
• Work in a truly international environment