Logistics Operations Specialist

• Manage daily operational activities, follow-ups, and open actions
• Coordinate between customers, Operations, Engineering, Support, Sales, Finance, and field teams
• Track installations, deployments, service activities, and customer requests
• Identify blockers, escalate issues, and drive tasks through to completion
• Maintain accurate documentation, trackers, and operational reports
• Support customer communication and technical troubleshooting
• Coordinate technicians, installers, and external service providers when required
• Improve operational processes and support cross-functional projects

• Approximately 5 years of proven experience in Operations, Technical Operations, Customer Operations, Project Coordination, or a similar role
• Strong ownership, organization, and attention to detail
• Excellent written and verbal English
• Strong communication and problem-solving skills
• Ability to manage multiple tasks independently in a fast-moving environment
• Strong technical orientation and ability to understand hardware, software, and system workflows
• Ability to read technical documentation, installation guides, and system diagrams
• Strong Excel and/or Google Sheets skills
• Experience with CRM, ERP, ticketing, or project-management systems
• Advantage: Experience with hardware installations, deployments, field service, or technical operations
• Advantage: Experience troubleshooting hardware or connectivity issues
• Advantage: Familiarity with Jira, Monday.com, Salesforce, HubSpot, or Zendesk
• Advantage: Experience in maritime, shipping, logistics, industrial technology, or another operationally complex environment
• Advantage: Experience working with enterprise customers or international service providers