Solutions Engineer

• Support the enterprise sales team as the main technical expert
• Ensure enterprise customers are integrated and onboarded smoothly and quickly
• Articulate technology and product knowledge to business and technical owners
• Drive and manage the Proof of Concept and evaluation stage of the sales process with sales as technical advisor
• Lead Sales projects for Proofs of Concept
• Coordinate with support, routing, engineering, and product management teams
• Act as the primary technical client contact during the pre-sales phase
• Develop and deliver technical presentations, including Mitto infrastructure and security
• Convey customer requirements to Product Management
• Handle technical onboarding of new enterprise customers

• Bachelor’s degree
• Fluency in English and Chinese
• Strong analytical thinking and problem-solving skills
• Ability to juggle priorities and stay organized in a fast-paced environment
• Sense of ownership, positive attitude, and motivation to drive results
• Collaborative, customer-focused approach
• Ability to translate technical concepts into clear, everyday language
• Strong attention to detail
• Confidence using MS Office tools
• 2–3 years’ experience in a mid- or high-level customer-facing role
• Working understanding of basic technical concepts of REST API, Java, PHP, Ruby, C#, or Python
• Familiarity with Salesforce and Kibana is an advantage
• Telecom and messaging experience (CPaaS, SMS, Voice, Telecom Data, Carrier ecosystem)

• Full flexibility in where, when, and how you work (remote-first culture)
• Generous time off
• Flexible hours
• Lots of autonomy to do your best work
• 25 days of paid time off
• “New Baby” gifts
• Collaborative environment of talented individuals across the world
• Opportunities to work with leading SaaS platforms and enterprise brands
• Fast-growing, international environment focused on innovation and collaboration