Customer Service – Administrative Specialist

• Serve as the primary point of contact supporting residential services end-to-end
• Work closely with the Residential Regional Manager to handle daily requests, issues, and customer escalations
• Manage, schedule, and monitor daily and weekly appointments
• Ensure field crews are appropriately assigned and floaters are scheduled for time-off coverage
• Close out daily work orders
• Process client invoices daily
• Manage employee time sheets
• Coordinate estimates and provide pricing directly to residential clients
• Maintain accurate records of customer interactions, transactions, inquiries, and complaints
• Identify and recommend process improvements to streamline administrative methods and operational workflows
• Assist in resolving customer service or billing challenges with empathy and efficiency

• 3–5 years of professional office experience in customer service or administrative roles
• Associate degree (2-year degree) required; a Bachelor's degree is a plus
• Proven experience handling scheduling, daily invoicing, time sheets, and client billing inquiries
• Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook)
• Ability to learn proprietary software programs quickly
• Strong problem-solving, multitasking, and organizational skills with strict attention to detail
• Results-oriented mindset with the ability to adapt and resolve challenges at a moment’s notice
• Fluent English and Spanish proficiency (written and spoken) is mandatory
• Must be based in Latin America

• Compensation in USD
• Fully remote work within Latin America with flexible time schedules
• Career growth with international clients and dynamic projects
• Long-term independent contractor agreement (no paid time off, health insurance, or other additional benefits)