Team Lead – Survey Programming, Qualtrics

• Oversee a team of 6 survey programmers of differing experience levels, setting standards for quality assurance and timely delivery of questionnaires programmed into Qualtrics
• Coordinate with quantitative survey operational team leads and client service staff/project managers to ensure effective cross-functional collaboration
• Serve as a strategic lead for survey programming within the market research organization, designing processes, systems, and best-practice documentation
• Train and mentor junior staff on survey programming and coding, survey design translation, routing and randomization testing, JavaScript, and custom web layouts and presentations
• Serve as a senior voice for internal communication, resolve project issues, lead kickoffs for complex engagements, and advise on sales or internal kickoff calls
• Consult with survey project teams on survey design and recommend best practices to reduce respondent burden
• Serve as a direct project manager on large or urgent work as needed
• Perform other duties as required
• Guidepoint powers end-to-end research workflows for research teams through consultations, surveys, events, proprietary content, and AI-enabled tools

• 10+ years experience in programming market research surveys in Qualtrics (strongly preferred) or another online survey platform (Decipher/Forsta, Alchemer, Sawtooth, Versive)
• 3+ years experience managing teams of programmers or other operations staff in market research to achieve targets on volume, timeliness, and quality
• Ability to interface with internal leaders, helping to set strategy and training goals for survey programming, identify and resolve problems at a project and strategic level as they arise
• Experience with JavaScript/jQuery, HTML, and CSS for developing custom question types or presentations, including training and upskilling staff on web design languages and tools
• Experience QAing surveys and designing survey QA processes and workflows to ensure that work aligns to requested spec/design work
• Ability to consult and train on best practices for survey design and experience, flagging if survey designs may have issues that make them difficult for end-respondents to answer
• Expected to work hours aligned with US-based colleagues on the East Coast

• Competitive compensation
• Employee medical coverage
• Central office location
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment