Senior Analyst, Source to Pay – Coupa

• Support assigned day-to-day production tasks for the Coupa Source-to-Pay system
• Use deep business process knowledge to identify and propose process efficiencies
• Configure the S2P system for new process requests and requirements
• Implement efficient, effective, and user-friendly S2P processes
• Resolve escalated issues related to configured S2P processes
• Review major release notes and assess deltas and impacts
• Produce, maintain, and conduct user acceptance, regression, and defect-resolution testing
• Partner with Integration teams supporting S2P integrations with interfacing systems
• Perform ongoing day-to-day system support
• Improve usability to promote user adoption
• Provide first-contact resolution for user questions and issues
• Support requirements gathering, enhancement requests, and defect resolution
• Document needs and help define practical solutions
• Support Source-to-Pay functions including supplier onboarding, purchase requisitioning, sourcing, invoicing, and payables
• Build positive relationships with key business stakeholders
• Maintain relationships with regional S2P super users
• Influence upstream and downstream processes with executive leaders, peers, and suppliers
• Write, maintain, and support reports and queries
• Run queries, analyze data, and help maintain system data integrity
• Develop standard reports and ad hoc queries
• Perform mass Coupa data updates through Postman APIs
• Prioritize and escalate issues for prompt resolution
• Troubleshoot and resolve integration issues between Coupa and ERP and master data systems

• Experience with Source-to-Pay (S2P) platforms such as leading ERP S2P modules, Coupa, Ariba, Catalyst, or Smart by GEP as a technical owner, implementer, or system administrator
• Coupa experience mandatory
• Strong functional knowledge of Source-to-Pay processes
• Demonstrated track record of establishing priorities and meeting deadlines
• Experience troubleshooting system issues and working with other groups to prioritize and resolve issues
• Experience in ServiceNow, SAP, Iscala, or Navision is good to have
• Experience in process improvement
• Fluency in Excel, Word, etc.
• Experience with APIs with Coupa is a plus
• Sound critical thinking and attention to detail
• Ability to act as a liaison between internal associates and external suppliers to resolve concerns
• Fluent in English
• Familiarity with compliance and governance controls
• Finance and/or Procurement background preferred
• Experience supporting a multi-system landscape preferred
• BA or BS degree in Business, Finance, or IT with 8+ years of equivalent work experience in Coupa administration

• Global Xylem team membership
• Opportunity to contribute to innovative technology solutions transforming water usage, conservation, and re-use
• Inclusive and belonging-focused work environment
• Opportunity to work on solutions impacting public utilities, industrial sectors, residential areas, commercial buildings, and water, electric, and gas utilities