EmPower+ Enrollment Caller, Virtual Assistant

• Make outbound calls to homeowners using client-provided lists
• Answer inbound campaign calls
• Explain the EmPower+ program and enrollment process
• Build rapport, establish trust, answer questions, and address concerns
• Screen homeowners for basic eligibility
• Guide qualified homeowners through applications and documentation requirements
• Follow up until applications are submitted and approved
• Escalate questions or situations requiring the client’s assistance
• Log all calls and outcomes in Zoho CRM
• Maintain accurate contact information, enrollment status, eligibility data, and follow-up records
• Track missing documents, incomplete applications, and next steps
• Follow approved scripts, calling hours, Do-Not-Call procedures, disclosures, call-recording procedures, and compliance guidelines
• Maintain confidentiality of homeowner information and documents
• Communicate important updates and stalled applications to the client

• 2+ years of experience in phone sales, appointment setting, benefits enrollment, call center, customer service, or similar phone-based role
• Outbound calling experience required
• Inbound call-handling experience preferred
• Excellent spoken English required
• Good written English required
• Level A neutral English accent preferred
• Experience in benefits enrollment or eligibility-based programs strongly preferred
• Experience assisting customers with applications and document collection is a plus
• CRM experience required
• Zoho CRM experience preferred
• Experience with scripts and compliance-sensitive calling procedures preferred
• Spanish-speaking is a plus, not required
• Experience working with older customers or individuals requiring additional assistance is a plus
• Patient, friendly, professional, persuasive, organized, persistent, and detail-oriented
• Ability to follow scripts, workflows, compliance requirements, and escalation procedures
• Availability for 40 contracted hours per week, Monday through Friday
• Availability between 8:00 AM and 9:00 PM EST within designated calling hours
• Region preference: Philippines

• Competitive rates
• Weekly payments
• Free training and upskilling
• Constant support and guidance
• Vibrant community support
• Various open roles available