Associate Manager – Clinical Operations

• Oversee, train, resource, coach, and performance-manage a clinical operations team
• Lead performance using metrics and key performance indicators
• Escalate performance concerns and training needs
• Collaborate with leadership on resourcing needs
• Manage staff through coaching, mentorship, and work direction
• Conduct performance appraisals and career discussions
• Facilitate employee career development
• Interview, recruit, and select staff
• Manage and conduct induction/orientation programs for new employees
• Maintain staff CVs, training records, position profiles, and experience profiles
• Ensure accurate and timely timesheets and expense reports
• Support local resourcing and project lead/functional lead activities
• Identify issues that may impact project deliverables
• Deliver training on WPDs, SOPs, local requirements, and clinical operations
• Identify training gaps and ensure training requirements are met
• Ensure adherence to ethical and regulatory standards
• Alert management to quality issues and request or facilitate QA audits
• Review systems including Activate, CTMS, Preclarus, and Clarity to evaluate employee and project metrics, KPIs, and project status
• Evaluate staff work, including PAVs conducted remotely or on-site
• Participate in process improvement and development initiatives
• Ensure understanding and facilitation of risk-based monitoring
• Provide input into bids and procurement of new business when required
• Collaborate with senior management and executive staff on strategic planning and business development
• Lead or contribute to initiatives improving department and company performance

• Previous experience providing knowledge, skills, and abilities comparable to 5+ years
• 1+ year of leadership responsibility
• Equivalency may consist of a combination of appropriate education, training and/or directly related experience
• Advanced mentoring, leadership, and supervisory skills
• Excellent clinical trials monitoring skills, both remote and on-site
• Understanding of or ability to learn company SOPs, WPDs, and relevant regulations, including ICH/GCP and FDA guidelines
• Ability to evaluate medical research data
• Strong organizational and negotiation skills
• Strong attention to detail
• Advanced written and oral communication skills
• Good knowledge of English language and grammar
• Computer skills including data entry, archival, and retrieval
• Ability to travel as needed
• Team-building skills
• Interpersonal and conflict-resolution skills
• Problem-solving skills in a constantly changing environment
• Knowledge of medical/therapeutic areas and medical terminology

• Global team environment
• Collaboration and development opportunities
• Opportunity to contribute to scientific excellence and innovation