Software Engineer Level III – ServiceNow Developer

• Design, develop, and unit test ServiceNow catalog items, custom applications, automation, and integration solutions
• Engage with Business Analysts and subject-matter experts to perform detailed requirements analysis
• Provide production implementation and post-production support for ServiceNow modules and features
• Design, architect, maintain, and enhance catalog items
• Configure, customize, and support Now Assist AI capabilities across relevant ServiceNow modules
• Maintain current-state ServiceNow platform architecture documentation, including AI-enabled agentic workflows
• Gather requirements, analyze impacts, and configure solutions according to ITIL best practices
• Develop technical design documents
• Create test plans, coordinate testing, and track software defects
• Perform and facilitate regression testing of resolved defects
• Explain technical complexities and design decisions to project stakeholders
• Support ServiceNow upgrade planning and execution
• Contribute to ServiceNow development using JavaScript, including newly developed modules and major releases
• Configure and customize the platform based on customer needs
• Participate in an agile work intake and iterative delivery process

• 5–8 years of professional work experience
• At least 3 years of experience in ServiceNow development
• Proficient in JavaScript-based design, development, and implementation of ServiceNow ITSM solutions, including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal
• Experience with server-side and client-side scripting on ServiceNow, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages
• Experience with ServiceNow Workflow/Flow Designer, Workspace, ServiceNow Studio, UI Builder, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem
• Fundamental understanding of HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC
• Experience with ServiceNow automations and enterprise integrations using APIs, IntegrationHub, Orchestration, Workflow Data Fabric, and similar technologies
• Ability to work with stakeholders from different backgrounds and technical levels and develop technical requirements and designs
• Outstanding verbal and written communication skills for technical and non-technical audiences
• Must be willing to work night shift
• BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline
• Knowledge of ITIL methodologies and processes is a plus
• Experience in Customer Service Management (CSM) is a plus
• Experience in CMDB, Discovery, or Service Mapping is a plus
• Familiarity with A2A-based and MCP-based AI integration is a plus
• ServiceNow CSA, CIS, Developer Certification, or ITIL Foundation certification is a plus
• Knowledge of Agile Development and JIRA is a plus
• Micro-certification in AI / GenAI capabilities is a plus

• Remote work option
• Employee growth and development opportunities
• Flexible and responsive work environment
• Strategic leadership and strong team environment