Accounting & Operations Support Specialist

• Act as a subject-matter and platform expert for customers and their accountants
• Serve as the liaison between customer executives, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions and escalate issues to technical teams when necessary
• Help in-house accountants and accounting firms integrate their data into Pennylane to facilitate migration
• Receive and qualify accounting-related requests
• Track requests through to complete ticket resolution
• Handle increasingly complex customer requests
• Create and update help resources to promote customer self-service
• Share accounting knowledge and hands-on experience with colleagues
• Relay well-founded customer feedback to the Product teams
• Identify areas for improvement and lead improvement projects

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm (ideally including at least three tax reporting periods)
• Previous experience working directly with a business executive is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Right to work in France; the company does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days in addition to 5 weeks of paid leave
• The opportunity to improve your English with Busuu
• A monthly allowance to support working from home or in a coworking space
• A BSPCE equity grant
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, quarterly Tech Days for remote employees, and an annual off-site
• A highly flexible remote-working culture