Solution Architect – Fluent

• Own the end-to-end technical architecture for Fluent Commerce OMS implementations
• Design scalable, API-driven, event-based, and distributed OMS architectures
• Define solution architecture, technical blueprints, and integration patterns aligned with retail and eCommerce best practices
• Translate complex business and functional requirements into robust technical architecture and detailed solution designs
• Define architecture principles, technology standards, design patterns, and technical best practices
• Review and validate solution designs, configurations, custom extensions, APIs, and integration approaches
• Ensure solutions meet standards for performance, security, scalability, availability, and reliability
• Identify technical risks, architectural gaps, and dependencies and define mitigation strategies
• Provide technical leadership across order capture, fulfillment, allocation, orchestration, cancellations, returns, exchanges, refunds, and inventory management
• Design Distributed Order Management solutions for complex omnichannel business models
• Define inventory orchestration and fulfillment strategies across multiple locations and channels
• Architect Fluent Commerce extensions and configurations
• Define and oversee integrations between Fluent Commerce OMS and payment gateways, ERP platforms, WMS, eCommerce platforms, CRM, and loyalty platforms
• Design and govern integrations using REST APIs, JSON, webhooks, asynchronous communication, and event-driven architectures
• Define reliable data flows and integration patterns
• Review API contracts, integration specifications, data mappings, error handling, and retry mechanisms
• Establish technical governance across OMS implementations
• Conduct architecture reviews and design walkthroughs
• Review technical deliverables and guide development and integration teams
• Define non-functional requirements and ensure they are incorporated into solution designs
• Drive best practices for coding standards, integration design, testing, deployment, monitoring, and production readiness
• Improve system performance, scalability, reliability, and maintainability
• Lead technical and solution architecture workshops with client stakeholders
• Collaborate with business, functional, technical, and integration teams
• Present architecture decisions, technical approaches, and recommendations to technical and non-technical stakeholders
• Act as the primary technical point of contact for architecture-related discussions
• Provide technical guidance during implementation, production support, incident triage, and root cause analysis
• Support pre-sales activities including solutioning, technical estimations, architecture proposals, and RFP responses

• 10+ years of overall IT experience with enterprise systems and large-scale digital platforms
• 4+ years of hands-on experience with Fluent Commerce OMS
• Strong expertise in Order Management Systems and Distributed Order Management (DOM)
• Strong understanding of order lifecycle management, including order orchestration, fulfillment, returns and exchanges, cancellations and refunds, and inventory orchestration
• Strong experience designing REST APIs, JSON-based integrations, webhooks, and asynchronous/event-driven architectures
• Strong understanding of enterprise integration patterns and distributed systems
• Experience designing scalable, resilient, and high-availability solutions
• Excellent debugging, troubleshooting, and root cause analysis skills
• Strong understanding of Agile / Scrum delivery models
• Excellent communication and stakeholder management skills
• Ability to work effectively with both technical and non-technical stakeholders
• Experience working in omnichannel retail and large-scale eCommerce environments
• Experience with cloud-native and microservices-based architectures
• Experience integrating Fluent Commerce with SAP, Oracle, WMS, Salesforce Commerce Cloud, Shopify, Magento, CRM, and payment platforms
• Prior experience in client-facing consulting or solution architecture roles
• Experience designing and supporting high-availability production systems
• Experience participating in pre-sales, RFPs, solution proposals, and technical estimations
• Strong understanding of enterprise architecture principles and integration best practices