Customer Service Operator – Commercial Call Center

• Provide personalized and empathetic voice-based customer service
• Offer financial products and services to build customer loyalty and provide the best solution
• Meet and exceed sales targets, with the opportunity to earn performance-based incentives
• Welcome customers, resolve questions, and handle requests
• Ensure complete customer satisfaction

• High school diploma
• Sales experience is a plus
• Availability to work a 6-on, 1-off schedule (Monday through Saturday)
• 6 hours and 20 minutes per day
• Internet connection with a minimum speed of 100 Mbps
• Wired network connection for desktop use
• Customer service techniques
• Clear and objective communication
• Active listening and customer needs analysis
• Time management and task prioritization
• Proactivity and a desire to make a difference
• Ability to work as part of a team and develop creative solutions
• Results-oriented mindset

• Meal voucher
• Medical and dental insurance
• Life insurance
• Discount on the Carrefour card for purchases across the Carrefour network
• Sesc partnership
• Pharmacy benefit
• Optical reimbursement
• TotalPass
• Internet allowance
• Incentive campaigns
• Equipment – desktop computer for home-office work
• Flexible breaks
• Semiannual profit-sharing bonus
• Structured development program and career path
• Inclusive and respectful work environment