Field Service Engineer

• Install, commission, repair, maintain, and provide training and technical support for key-account instruments, including LC, GC, and GCMS hardware and software
• Provide proactive equipment health management services
• Handle complex technical issues and coordinate across departments
• Drive closed-loop management of customer needs
• Support customer business development and laboratory operations
• Support service contracts and business growth
• Contribute to knowledge retention and team capability building
• Resolve customer problems promptly and maintain customer satisfaction
• Maintain strong customer relationships
• Complete other assigned work according to company processes

• Experience or capability supporting installation, commissioning, repair, maintenance, and training for LC, GC, GCMS instruments, related hardware, and software
• Ability to provide proactive equipment health management services
• Ability to handle complex technical issues and collaborate across departments
• Ability to manage customer needs through closure
• Ability to support customer business development and laboratory operations
• Ability to support service contracts and business growth
• Ability to resolve customer problems promptly and maintain customer satisfaction
• Ability to complete other work effectively according to company processes
• Willingness to travel 75% of the time

• Option to work remotely
• Full-time weekly schedule