Salesforce Functional Consultant – Lead

• Lead functional workstreams and discovery workshops with cross-functional business divisions to map requirements, analyze platform gaps, and define implementation roadmaps
• Design and construct advanced declarative solutions using Salesforce Flow Builder, complex validation rules, dynamic form factors, and custom object configurations
• Architect platform security blueprints, establishing role hierarchies, sharing rules, permission set groups, and restriction policies for enterprise data governance
• Act as Functional Product Owner during build iterations, translating requirements into technical user stories and guiding delivery teams through the development lifecycle
• Govern native core cloud features across Sales Cloud, Service Cloud, and Experience Cloud to eliminate redundant custom programmatic overhead
• Manage configuration deployment readiness, conduct functional unit testing, and lead stakeholder sign-offs during User Acceptance Testing
• Drive platform adoption and change management execution by creating technical user guides, functional runbooks, and delivering end-user enablement workshops

• Total experience required: 5 to 8 years
• 4+ years of dedicated implementation experience as a functional consultant or stream lead on the Salesforce platform
• Mandatory certification: Salesforce Certified Sales Cloud Consultant or Salesforce Certified Service Cloud Consultant
• 5 to 8 years of core Salesforce configuration experience, with 4+ dedicated years leading functional tracks or consulting engagements
• Expert-level mastery of Salesforce Flow Builder, including asynchronous paths, scheduled paths, collection processors, and error-handling exception loops
• Deep structural knowledge of standard platform optimization strategies, object relationship patterns, and standard CRM application structures
• Preferred: Salesforce Certified Advanced Administrator or Platform App Builder certification
• Preferred: Prior consulting environment experience leading enterprise digital transformation projects with high user-base distributions and complex multi-org footprints