Digital Support Agent, Ukrainian

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to improve the service provided

• Fluent in Ukrainian
• Good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• High school diploma or equivalent
• B2+ English level

• Work for one of the world's largest customer experience companies
• Access to an internal career-development program that fast-tracks you toward leadership roles
• Free comprehensive training with certification
• Private health insurance after training
• Renewable fixed-term contract
• Regular team activities: football tournaments, surf lessons, cultural events
• Football tournaments, beach barbecues, surf lessons, and cultural events