Senior Account Manager – Brand & Marketing Agency

• Act as the primary day-to-day contact for assigned client accounts
• Build trusted client relationships and understand objectives, priorities and approval processes
• Lead regular client meetings, prepare agendas, capture decisions and actions, and provide progress updates
• Manage client expectations, consolidate feedback and resolve routine issues independently
• Escalate sensitive, strategic or commercial matters with clear recommendations
• Retain and grow existing accounts by identifying additional services, projects and programmes
• Translate project scopes into delivery plans with milestones, responsibilities, dependencies, review stages and approval deadlines
• Coordinate internal team members, freelancers, contractors and external suppliers
• Prepare clear briefs with strategic and creative leads
• Monitor multiple concurrent projects, anticipate bottlenecks and resource requirements, and keep delivery moving
• Maintain accurate records of actions, decisions, feedback, approvals and deliverables
• Organise project documentation, files and versions and ensure effective handovers
• Monitor project fees, allocated time, external costs and outstanding work
• Identify potential budget overruns, support invoicing and commercial reporting, and manage out-of-scope requests
• Review deliverables for completeness, accuracy, consistency and alignment with approved briefs
• Coordinate strategic and creative sign-off
• Improve delivery processes and maintain practical reporting and administration
• Support proposals and statements of work with delivery plans, resource estimates, scope definitions and documentation
• Assist with structured strategic marketing programmes and other client engagements
• Take ownership of day-to-day account management, project coordination and delivery within delegated authority
• Develop assigned accounts, support client growth and reduce senior leadership involvement in routine coordination

• Proven track record of independently managing B2B client accounts and delivering brand or marketing projects within an agency, consultancy or comparable environment
• Experience managing projects from an agreed brief through planning, creative development, client review and final delivery
• Strong experience managing project budgets, timelines and changes to scope
• Confidence working directly with senior client stakeholders, asking intelligent questions, managing challenging conversations and communicating clearly
• Strong understanding of branding and marketing, including the commercial purpose behind the work
• Ability to interpret complex or technical information and translate it into clear, practical briefs
• Excellent organisational skills, attention to detail and consistent follow-through
• Ability to manage competing priorities, use project management tools effectively and maintain accountability across multiple stakeholders
• Sound commercial judgement and confidence working independently within a small, remote team
• Proactive approach to initiative-taking and seeking wider input or approval when required
• Experience managing clients across international markets, including Asia, North America and Europe
• Understanding of cultural differences, business standards and client expectations across international markets
• Ability to identify opportunities within existing accounts and develop them into additional business
• Experience within automotive, engineering, industrial or other complex technical sectors particularly valuable
• Experience coordinating international stakeholders and external specialists advantageous
• Sector experience desirable, but strong account management and project delivery capability essential

• Remote working
• Opportunity to work on high-profile, challenging projects
• Genuine autonomy and responsibility
• Opportunity to establish a reputation across the automotive and wider technical industries
• Opportunity to contribute to agency growth