Data Engineer – Data & Automation

• Build and maintain data pipelines from support, onboarding, and billing systems, including Zendesk, Jira, and internal platforms
• Design, build, and deploy automations, integrations, and internal tools that remove manual workflow steps
• Build Zendesk integrations with internal systems using APIs and webhooks
• Build data models, dashboards, and reports used by teams and leadership, including operational metrics
• Capture baselines before improvements and measure results after release
• Share ownership of the team's platform, including architecture, version control, deployment, monitoring, and documentation
• Use AI tools where valuable and validate their output against real data
• Follow security and data-governance standards, including pre-deployment security review, centrally managed credentials, and auditable changes
• Work with process owners to convert documented processes into working automations
• Explain technical choices to non-technical stakeholders
• Support rollout of new tools and monitor their health after launch

• Be based in Brazil, México, Colombia or Sweden
• Advanced or fluent English
• Bachelor's degree in a related field
• Experience in data engineering, automation, technical operations, or support engineering
• Experience building and running production pipelines, automations, or integrations relied upon by others
• Hands-on experience with SQL and a scripting language such as Python or JavaScript
• Experience with APIs and webhooks, and integrating SaaS platforms such as Zendesk and Jira
• Experience building dashboards and reports using Looker, Tableau, Power BI, or similar
• Understanding of data quality, including metric definitions, baselines, and ownership
• Familiarity with Git and deploying and maintaining tools in a shared environment
• Comfortable using AI tools with a critical eye on output quality
• Awareness of security and data-privacy practices when handling customer data
• Ability to explain technical decisions clearly to non-technical colleagues
• Ability to work independently, prioritize well, and follow work through to production
• Comfort working across LATAM, EMEA, and APAC regions and time zones in a remote setting

• 100% coverage of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde
• Caju flexible benefit card for food, education, and home office assistance
• Paid maternity leave for 180 days
• Paid paternity leave for 30 days
• Daycare assistance for children up to five years old
• Wellhub access to gyms and wellness options
• Prudential life insurance coverage for unexpected absences, serious illness, accidents, and disabilities
• Annual reimbursements for certain disability- and transgender-related expenses
• Paid day off on the employee's birthday