Call Center Agent – Energy Project

• Provide telephone and written support to residential energy customers (inbound)
• Assist with supplier changes and master data maintenance
• Handle billing inquiries and meter readings
• Advise customers on energy contracts, tariffs, and advance payments
• Participate in several weeks of paid, full-time onboarding during a fixed early shift
• Work in a two-shift system from Monday to Friday between 8:00 a.m. and 7:00 p.m. after onboarding
• Work in a virtual service center for leading German energy and telecommunications companies

• At least 1 year of call center experience required
• Experience with energy projects and supplier changes is preferred
• Enjoy interacting with customers and providing advice by phone
• Confident using PC applications such as Teams, Outlook, and web browsers; SAP experience is an advantage
• Very good German language skills (C1 level)
• Must reside in Germany
• Career changers are not accepted; relevant professional experience is required
• Willingness to work in a two-shift system and, potentially, split shifts
• Full-time availability: 40 hours per week over a 5-day workweek

• 100% remote work from day one
• Premium equipment package
• Health management program and fitness club discount
• Training and career development opportunities
• Several weeks of paid, full-time onboarding
• Permanent employment contract
• Performance-based compensation