Customer Support Associate – German

• Support the Support team in obtaining declarations and other important information from non-responsive suppliers in clients’ supply chains
• Communicate with suppliers through emails, phone calls, and conference calls to gather compliance information
• Assist with compliance requests
• Confirm the quality of provided documents
• Work directly with top-tier suppliers to help them respond to compliance requests
• Handle inbound supplier calls and troubleshoot or navigate compliance requests
• Engage unresponsive suppliers through outbound calls, supplier education, and webinar invites
• Provide German and English language support for internal translations, webinar hosting, and prospect calls with Sales
• Collaborate with the Program Success team on approaches for new customers, client campaigns, and supplier issues

• Excellent verbal and written communication skills in German and English
• Related work experience (e.g. administration, reporting, research & data, supplier/customer support, call centres)
• Solid ability to manage time effectively and juggle multiple priorities at one time
• Computer proficiency using MS Office Suite and Google Applications
• Ability to leverage all functions of MS Office Suite and Google Applications proactively and effectively
• Self-starter
• Excellent time management skills
• Ability to adhere to assigned deadlines

• Vacation time that increases with tenure
• Comprehensive benefits packages (details vary by country)
• Life leave days
• Competitive base salary
• Corporate bonus program
• Retirement savings options
• Flexible work options
• Volunteer days
• Corporate giving initiatives
• Professional development days available from the start date