Virtual Admin Assistant

• Draft emails and correspondence for review and approval; never send on behalf of the client
• Attend select internal meetings for approximately 10–12 hours per month
• Take meeting notes and represent the company professionally
• Escalate questions rather than answering them immediately
• Sort and categorize QuickBooks receipts into correct expense categories
• Support client and agent onboarding by sending forms and completing account setup steps after trust is established
• Make and receive phone calls on the company’s behalf
• Handle account cancellations, including holding, verifying details, and drafting cancellation notices for approval
• Manage the calendar and organize a flexible day-to-day task list
• Handle ad hoc projects and new tasks

• Part-time commitment of 20 hours/week (80 hours/month)
• Availability Monday–Wednesday, 8am–2pm PST, plus a couple of flexible hours on Thursday
• Comfortable making and receiving phone calls, including navigating phone trees and sitting on hold
• Working knowledge of QuickBooks or similar bookkeeping software is a strong plus, but not required
• Confident, clear written English for drafting client- and agent-facing emails
• Comfortable with basic form-based onboarding workflows and simple software logins
• Flexible and proactive, with confidence to speak up and make calls
• Willingness to learn new processes
• Must be based in South Africa

• 100% remote
• $50 birthday bonus
• $200 testimonial bonus
• No tracker required