Senior Account Manager – Project Operations, Client Relationships

• Own strong client relationships through timely communication, responsiveness, attention to detail, calls, requirements gathering, follow-ups, and delivery assurance.
• Independently manage ongoing client accounts and projects across teams and stakeholders.
• Lead and manage Account Managers/Executives by setting direction, reviewing work quality, coaching, and ensuring accountability.
• Identify and coordinate creative talent based on quality, fit, availability, timelines, and budget.
• Lead proposals, scopes, and project plans; own pricing discussions, commercial decisions, and project solutioning.
• Track project progress, maintain account updates, organize documentation, and ensure operational discipline across accounts.

• Minimum 5 years of agency experience in account management, client servicing, and project leadership.
• Currently operating as a Senior Manager, Group Account Manager (GAM), Account Director, or in an equivalent role.
• Proven experience running a team by coaching, delegating, and holding people accountable.
• Strong track record managing client relationships end-to-end, including at a senior/stakeholder level.
• Strong domain experience across design, video, and content/creative services.
• Excellent communication skills and confidence representing the business in front of clients and leadership.
• Highly organized, detail-oriented, and dependable.
• Strong problem-solving ability and comfort handling multiple moving pieces at once.
• Strong commercial thinking across pricing, proposals, and project economics.
• Ownership mindset with the ability to take initiative and drive things forward independently.
• Must-have skills: Manage Client Relationships, Client Services.
• Good-to-have skills: Key Account Management, Marketing Campaign Management, Team Handling.