Change Manager

• Plan, manage and deliver the overall change-management approach for assigned Digital Services projects
• Own and maintain the change-management strategy and integrated change plan aligned with project scope, milestones, dependencies and risks
• Assess organisational, operational and site-level impacts, stakeholder groups, adoption risks, readiness gaps and required interventions
• Define measurable change, readiness and adoption outcomes; track progress and report status, risks and corrective actions through project governance
• Develop and manage stakeholder engagement plans across countries, sites, functions and leadership groups
• Create and deliver clear, timely and audience-specific project communications
• Ensure role-based training content, user guides, quick-reference materials and supporting documentation are developed and maintained
• Plan training delivery by country and site, coordinating audiences, trainers, environments, schedules, attendance, completion tracking and follow-up support
• Establish and sustain local change-agent or champion networks
• Lead site-readiness planning and maintain readiness criteria, checklists, dependencies, decisions and escalation paths
• Plan and coordinate site-specific go-live hypercare, including support coverage, issue triage, feedback capture, daily reporting, escalation and transition to business-as-usual support
• Capture user feedback, resistance themes and adoption barriers, and coordinate mitigation actions
• Partner with the Project Manager on integrated planning, RAID management, governance, dependencies and milestone delivery
• Support the Business Owner in clarifying outcomes, reinforcing sponsorship, making change decisions and sustaining ownership after go-live
• Ensure change-management deliverables are quality-checked, version-controlled and retained in the project repository
• Contribute to post-implementation reviews, lessons learned, benefits realisation and continuous improvement of the Digital Services change framework

• Bachelor’s degree or equivalent professional experience in change management, business, communications, organisational development, project management, healthcare, digital transformation or a related field
• Recognised change-management qualification or practical experience using a structured change methodology is desirable
• Project-management, training, facilitation or process-improvement certification is advantageous
• Fluent professional English
• Additional Affidea market languages are an advantage
• Demonstrable experience leading change-management activities within digital, technology, operational or transformation projects
• Experience coordinating communications, training, stakeholder engagement, local readiness and go-live support across multiple sites or countries
• Experience working alongside Project Managers, Business Owners, operational leaders, technology teams and external suppliers
• Healthcare or another regulated, multi-site environment is strongly preferred
• Experience establishing change-agent or champion networks and supporting adoption after implementation is desirable
• Ability to travel around Europe when needed
• Authorization to work in Europe

• Remote work arrangement
• Opportunity to work across multiple countries and sites
• Site-specific go-live hypercare support
• Professional development through change-management, project-management, training, facilitation or process-improvement experience