Technical Support Consultant, English C1 – Part-time

• Provide technical support via email, calls, and chats
• Provide technical and customer support for D2C and B2B inquiries, including password resets
• Troubleshoot issues with the home app and escalations
• Troubleshoot product issues and guide customers through solutions step-by-step
• Ask questions to understand and diagnose problems
• Follow troubleshooting procedures and use judgment when situations are not covered by standard processes
• Document customer interactions and troubleshooting steps clearly
• Escalate complex or unresolved technical issues when necessary
• Provide a positive, patient, and professional customer experience
• Manage multiple conversations efficiently while maintaining accuracy and quality

• Excellent English communication skills (at least C1 for both spoken and written)
• At least 1 year of experience in a technical customer support role
• Tech-savvy mindset
• Strong troubleshooting and problem-solving skills
• Ability to investigate issues and find effective solutions
• Critical thinking and strong common sense
• Practical and analytical approach to resolving customer issues
• Personal computer with at least 8GB of RAM
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
• CV submitted in English

• Fixed schedule: Sunday, Saturday: 1:00-4:30 PM, Wednesday - Friday: 1:00 PM -4:00 PM (UTC)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Balance between project workload and personal time
• Responsive leadership interested in your development
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• Potential to continue from short-term into a long-term collaboration
• Referral reward opportunity